FAQ
Orders & Purchases
How can I find the sculpture I want?
How can I find the sculpture I want?
You can browse the sculpture categories in the navigation bar, which are organized by material, setting, style, and other collections. Select the collection that matches the type of sculpture you are looking for. For more detailed guidance, please visit our Buying Guide page.
What materials are available for customization?
What materials are available for customization?
We use stainless steel, bronze, marble, and fiberglass. Each material offers its own unique qualities and aesthetic appeal. To learn more about the advantages of each option, please visit our Buying Guide for detailed information.
Are sculptures suitable for outdoor use?
Are sculptures suitable for outdoor use?
Yes. Many of our sculptures are designed to withstand outdoor environments. Materials such as stainless steel (304/316), bronze, and marble are highly durable and resistant to weathering, making them ideal for gardens, courtyards, and public spaces.For specific recommendations based on your location and climate, please contact us to get detailed information.
How do I choose the right size?
How do I choose the right size?
When you choose a size option on our website, it refers to the largest dimension of the sculpture (width, depth, or height). The exact measurements will be shown in the 3D drawings we provide, so you can clearly understand the proportions of the sculpture. You can select your preferred size directly on the product page. Please click here to view our size guide.
If you’re unsure which size best suits your space, you can contact us and our team will provide recommendations.
What if the size I want is not available?
What if the size I want is not available?
If the size you are looking for is not listed, we can create a custom sculpture based on your preferred dimensions. Please contact us with your requirements, and our team will be glad to assist.
How can I get a quote for a specific size?
How can I get a quote for a specific size?
If you have a preferred size and would like to know the price, simply contact us via the “Request a Quote” form. Our team will provide you with a detailed quotation based on your requirements.
How do I place an order?
How do I place an order?
You can browse our website and select the sculpture you like. On the product page, choose your preferred options such as color, size, and base, then add the item to your cart. Once added, you can review your selections in the cart at the top right corner and proceed to payment. For step-by-step instructions, please visit our How to Order page.
How can I use a discount code or coupon?
How can I use a discount code or coupon?
At checkout, enter your discount code in the designated field on the payment page. Once the discount is applied and the reduced total is displayed, you can proceed with payment.
Can I change the base or color of a sculpture?
Can I change the base or color of a sculpture?
Absolutely! You can select any color or base you prefer to personalize your sculpture. If the options you’re looking for are not shown on the product page, simply contact us with the details of your desired sculpture, and our team will provide a detailed quotation.
Can I see what my sculpture will look like before placing an order?
Can I see what my sculpture will look like before placing an order?
Yes! You can share your ideas and requirements with us, and we will create CAD or 3D renderings based on your provided dimensions and selected options for your review.
What if I don’t like the sculpture after it’s finished?
What if I don’t like the sculpture after it’s finished?
We work closely with you throughout the design and production process to ensure satisfaction. For custom sculptures, we provide previews and approvals before production begins. Production only begins after your approval of the design. For detailed information regarding our policies, please refer to our Return and Refund Policy page.
Can I order a sculpture similar to one I’ve seen online?
Can I order a sculpture similar to one I’ve seen online?
Absolutely! Our professional design team, with years of experience in custom sculptures, can create a piece tailored to your vision and personal taste, ensuring it perfectly matches your preferences.
What payment methods do you accept?
What payment methods do you accept?
For your convenience, we accept a variety of payment methods, including PayPal, credit cards, and debit cards. For full details, please visit our Payment Methods page to see more.
Shipping & Tracking
How are sculptures packaged and shipped?
How are sculptures packaged and shipped?
All of our sculptures are carefully packaged to ensure they remain safe and undamaged during transit. For more information about our packaging and shipping methods, please visit our Shipping Policy page.
How much does shipping cost?
How much does shipping cost?
We offers free shipping on all orders within the Continental United States, excluding unloading personnel and forklift services.
Do you offer Expedited shipping options?
Do you offer Expedited shipping options?
Yes.Expedited shipping incurs an additional fee and is available only for small sculptures. For a detailed quote on expedited shipping, please contact us.
Do you ship internationally?
Do you ship internationally?
We ship to most countries worldwide. For shipping costs, please contact us, and we will provide a quotation within one business day, based on the dimensions of the product and the shipping address.
How long is the production period, and when will I receive my order?
How long is the production period, and when will I receive my order?
The production time depends on the size, complexity, and material of the sculpture. The standard lead time is typically 13–15 weeks after you place your order and approve the drawing.
Can I purchase now and schedule delivery for a specific date?
Can I purchase now and schedule delivery for a specific date?
Yes. Please contact us with your preferred delivery date, and we will arrange shipping accordingly.
Will the delivery driver call before arriving?
Will the delivery driver call before arriving?
Yes. The delivery driver will call you prior to arrival to ensure someone is available to receive the sculpture. For more details about our delivery process, please visit our Shipping & Delivery page.
What should I do when the truck arrives with my sculpture?
What should I do when the truck arrives with my sculpture?
Upon receiving your package, please carefully inspect it before signing the proof of delivery (POD). If there is any visible damage, note the damage on the POD and take photos. Then contact us as soon as possible to report the issue so we can assist you.
Can I track my order status?
Can I track my order status?
Yes! To check the status of your order, please visit the Order Tracking page and enter your information. Our team will respond as soon as possible with the latest updates.
Others
How can I apply for the Trade Program?
How can I apply for the Trade Program?
We welcome interior designers, architects, and art consultants to join our Trade Program. Please visit our Trade Program page and contact us with your professional details, and our team will guide you through the application process.
How do I care for and maintain my sculpture?
How do I care for and maintain my sculpture?
Proper care depends on the material of your sculpture. For detailed maintenance instructions, please visit our Maintenance Information page. If you have other after-sales inquiries, you can submit your details on our After Sales Support page, and our team will contact you promptly.
Do you offer installation services?
Do you offer installation services?
We do not provide installation services, but our team is happy to offer guidance and support. If you need assistance with installation, contact us and our team can provide guidance and support.

